Frequently Asked Questions (FAQ)
Ordering & Bulk Supply
What is the minimum order quantity (MOQ)?
✅ For Europe: 1 pallet (shipped from our Budapest warehouse).
✅ For Global Orders: 11 pallets (shipped from Mersin, Turkey).
Do you offer private label or custom packaging?
Yes! We provide private labeling and customized packaging for bulk buyers. Contact us to discuss branding and specifications.
How do I place an order?
You can place an order by:
📧 Emailing us at: hello@eatdrinknjoy.com
Shipping & Delivery
Where do you ship from?
✅ Europe: Orders are shipped from Budapest, Hungary (next-day delivery available).
✅ Global: Orders are shipped from Mersin, Turkey (standard delivery: 3 weeks).
How long does shipping take?
Europe: Next-day delivery available for urgent orders.
Global: Standard shipping takes 3 weeks, with expedited options available.
Can I pick up my order from your warehouse?
Yes! Customers can arrange to pick up their purchased tahini directly from our Budapest warehouse to save on delivery costs and ensure immediate access.
Do you provide shipment tracking?
Yes! All shipments come with real-time tracking so you can monitor your order’s status.
Is shipping insured?
Yes, we partner with trusted freight carriers and offer full shipment insurance coverage for risk-free deliveries.
Product Information & Quality
What ingredients are in your tahini?
Our tahini is made from 100% pure, hulled sesame seeds, with no additives or preservatives.
Is your tahini certified for food safety?
Yes! Our tahini meets global food safety standards, including:
✅ BRC Certified (British Retail Consortium)
✅ ISO 22000 (Food Safety Management)
✅ HACCP Certified (Hazard Analysis Critical Control Point)
✅ USDA Organic & EU Organic Certified
✅ Kosher & Halal Certified
✅ FDA Approved
How is your tahini processed?
Our tahini is stone-ground for an ultra-smooth, creamy texture, ensuring optimal consistency for hummus, halva, and sauces.
What is the shelf life of your tahini?
Our tahini has a shelf life of 2 years when stored in a cool, dry place.
Payments & Pricing
What payment methods do you accept?
We accept bank transfers and other secure payment options. Contact us for payment details.
Do prices include VAT or import duties?
No, our prices do not include VAT, customs fees, or import duties. These charges depend on your country’s regulations.
General Inquiries
Do you sell tahini to distributors and wholesalers?
Yes! We supply tahini to food distributors, wholesalers, and manufacturers worldwide. Contact us for bulk pricing.
Where is Mystique Tahini available?
We supply businesses across Europe, North America, the Middle East, and beyond.
How can I contact customer support?
📧 Email: hello@eatdrinknjoy.com
🚀 Need More Information? Contact Us!
If you have any other questions, feel free to reach out! We’re here to help.
📩 Email: hello@eatdrinknjoy.com